Health Product R&D and Safety

。Microbio, with professional R&D management, a top-tier R&D team, and GMP Manufacturer in-process quality controls, produces high-quality health products. In addition to continuously developing the “Lee Herb Health Products” , we periodically introduces new series of health products. Strict adherence to the “Health Food Control Act” ensures that the company autonomously manages the manufacture of health foods, ensuring compliance with relevant regulations. This commitment extends to ensuring compliance for products exported outside the Taiwanese market as well.

Food Quality and Safety

Cotton Field Organic with the mission of “spread health and happiness”, we are committed to promoting organic causes and an organic and natural outlook on life.The company strictly complies with relevant regulations and conducts regular inspections on product quality and safety. This includes supplier assessments, product inspections, and routine periodic inspections. Products are categorized and clearly labeled with indicators such as pesticide residues, veterinary drug residues, heavy metals, microorganisms, mycotoxins, food additives, etc., to ensure compliance with national standards. The company maintains transparency by publicly disclosing inspection results, ensuring the highest standards to safeguard consumer food safety.

Customer Relationship Management

Microbio places a strong emphasis on interacting with customers by conducting regular customer satisfaction surveys to gather feedback and suggestions for improvement. The company has established an SOP for handling customer complaints, ensuring immediate responses to customer feedback and tracking the resolution process to continuously enhance product and service quality. Customers can contact the company through channels such as toll-free consultation lines, website inquiries, and store customer service lines to raise any questions or provide suggestions.

Ethical Marketing

Our company is guided by ethics and integrity, strictly adhering to regulations governing the marketing of pharmaceuticals and health products. We have established ethical guidelines to ensure that product information is accurate and truthful, thereby safeguarding consumer rights. We prohibit any form of sponsorship or gifts that may influence healthcare professionals. Our internal audit department oversees business practices to ensure compliance with ethical standards and legal regulations, enhancing consumer trust in our company.

Supply Chain Management

Microbio adopted its “Supplier Management Procedure” in 2002. These Procedures are amended and optimized as required in accordance with relevant norms and regulations and internal requirements to ensure the selection of qualified subcontractors and the timely provision of goods of the right quality and quantity in accordance with the Company’s needs. Factory visits and audits have been adopted in the field of daily subcontractor management to identify potential high risk suppliers and manufacturers including raw material suppliers, direct material suppliers, and OEM manufacturers. On-site audits and visits are conducted to assist manufacturers in the detection of issues and implementation of improvements and offer relevant suggestions with the ultimate goal of joining hands in the creation of a sustainable environment and generation of win-win outcomes in the field of business growth. Statistics of the geographic location of our suppliers reveal that all our suppliers are located in Taiwan. Our subsidiaries Cotton Field Organic and Microbio (Shanghai) have also established supplier management mechanisms in line with their industry characteristics and local regulations at our operating sites. They further conduct annual supplier evaluations and reviews.